Privacy Policy

Last updated: 24/01/2026

Creative Storage (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or contact us.

1. Who We Are

Creative Storage provides industrial storage solutions including mezzanine floors, pallet racking, shelving, and partitioning services across the UK.

For the purposes of data protection law, Creative Storage is the data controller of your personal data.

2. What Information We Collect

We may collect and process the following personal information:

Name
Email address
Telephone number
Project details or enquiry information
Project location or postcode (if provided)
Any other information you choose to submit via our forms or contact methods

We do not intentionally collect sensitive personal data.

3. How We Collect Your Information

We collect information when you:

Complete a contact or quote request form
Contact us via email or phone
Interact with our website

4. How We Use Your Information

We use your information to:

Respond to enquiries and quote requests
Provide information about our services
Arrange site visits or follow-ups
Manage customer relationships and projects
Improve our website and services

We only use your data where there is a legitimate business reason to do so.

5. Legal Basis for Processing

We process personal data under the following legal bases:

Legitimate interests – responding to enquiries and providing services
Consent – where you have explicitly agreed (e.g. form submissions)
Contractual necessity – where data is required to fulfil a service

6. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

Data is stored securely and only accessible to authorised personnel.

7. How Long We Keep Your Data

We retain personal data only for as long as necessary:

To respond to enquiries
To provide services
To meet legal or accounting requirements

When no longer required, data is securely deleted.

8. Sharing Your Information

We do not sell, rent, or trade your personal data.

Your information may be shared with trusted third parties only where necessary, such as:

Service providers supporting website functionality
Professional advisers (e.g. accountants)

All third parties are required to handle your data securely and lawfully.

9. Cookies

Our website may use cookies to improve functionality and user experience.

Cookies help us understand how visitors use our site and allow us to improve performance. You can control or disable cookies through your browser settings.

For more information, please refer to our Cookie Policy (if applicable).

10. Your Data Protection Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Withdraw consent at any time

To exercise any of these rights, please contact us using the details on our website.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us via the details provided on our website.